Edited By: Larry Lapka
On Sept. 3, the Navy Exchange Service Command (NEXCOM) rolled out its new “Drive/Up” Program to select NEX locations. This program allows customers to safely pick up merchandise curbside.
The program was originally launched at NS Norfolk, Va., and in June, it was expanded to two additional Virginia locations, NAS Oceana, and NEX Little Creek, JEB Little Creek-Fort Story.
With the roll-out in place, the program was expanded to seven additional stores, for a total of 10 sites, both stateside and in the Pacific, where this curbside initiative is being offered: NB San Diego, Calif.; NEX Pearl Harbor, JB Pearl Harbor-Hickam, Hawaii; NSA Bethesda, Md.; NAS Jacksonville and NAS Pensacola, Fla.; NB Guam (Orote Point); and FA Yokosuka, Japan.
“We have been working to create a ‘buy online, pick up in store’ program to make shopping easier for our customers,” said NEXCOM Chief Executive Officer (CEO) Robert J. Bianchi.
“When the COVID-19 pandemic began with its stay-at-home orders and social distancing requirements, we knew we had to implement this program as soon as we could,” he explained. “We want our customers to feel safe while still being able to purchase the products they need for themselves and their families.”
HOW IT WORKS
To be eligible for the Drive/Up service, customers must have an account on the NEX online store, myNavyExchange.com.
Customers can purchase items listed in the NEX Everyday Essentials digital flyer or in the weekly Drive/Up Specials digital flyer, both of which are available on myNavyExchange.com.
Some products eligible for purchase include cleaning supplies; baby items including diapers, formula and wipes; personal and beauty care; health essentials; snacks and non-alcoholic beverages.
Orders are ready for pickup within 48 hours of being placed. Once the order is fulfilled at the store, a NEX White Glove associate will contact the customer for payment information.
The order will be ready for customer pick up within 30 minutes of payment. Each participating NEX store has designated Drive/Up service parking spots.
Customers need to call the NEX to let them know they are parked at the store. Once the customer shows their Department of Defense (DoD) ID to confirm the order, the NEX associate will place the customer’s items in their vehicle.
Orders can be picked up from Monday to Saturday, 12 p.m. to 6 p.m. and on Sunday, from 12 p.m. to 5 p.m.